Terms and conditions of sale

Paper and Polythene Direct

These Terms and Conditions govern all sales of goods by Paper and Polythene Direct Ltd ("the Company", "we", "us", "our") to the customer ("you", "your"). By placing an order, you accept these Terms and Conditions in full.

1.              DEFINITIONS AND INTERPRETATION

1.1      "Goods" means the paper, polythene, and ant other related products supplied by the Company.

1.2      "Order" means a request to purchase Goods accepted by the Company.

1.3      "Pallet" means the minimum order unit, being one full pallet of Goods as specified by the Manufacturer.

1.4      Any reference to the singular includes the plural and vice versa, and references to any gender include all genders.

2.              CONTRACT FORMATION

2.1      These Terms and Conditions apply to all sales and shall prevail over any terms or conditions contained in or referred to in the Customer's order, correspondence, or elsewhere, or implied by trade custom, practice, or course of dealing.

2.2      No variation to these Terms and Conditions shall be binding unless agreed in writing by a director of the Company.

2.3      An Order shall be deemed accepted upon the Company's written confirmation or upon dispatch of the Goods, whichever occurs first.

2.4      The Company reserves the right to refuse any Order at its absolute discretion.

3.              MINIMUM ORDER QUANTITIES

3.1      All Goods are sold in full pallet quantities only. The minimum order is one full pallet per product line.

3.2      Orders for quantities less than a full pallet, or for part-pallets, cannot be accepted.

3.3      Pallet specifications (dimensions, weight, and unit count) are as determined by the manufacturer and may vary by product or change without prior notice.

4.              PRICES AND PAYMENT

4.1      All purchases must be made through the Company's website or via BACs transfer. Orders placed by any other method may not be accepted.

4.2      Full payment must be received before any Order is processed or dispatched. No credit facilities are available without prior approval and written confirmation from the Company.

4.3      Payment may be made by debit card, credit card, or such other methods as are made available on the website. By submitting payment, the Customer warrants that they are authorised to use the chosen payment method and that sufficient funds are available.

4.4      All prices are quoted net and exclusive of VAT, which shall be charged at the prevailing rate where applicable.

4.5      Prices displayed on the website are subject to change without notice. The price payable shall be the price shown at the time of Order.

4.6      Whilst every effort is made to ensure pricing accuracy, errors may occur. If an error is discovered, the Company will notify the Customer and offer the option to proceed at the correct price or receive a full refund.

4.7      Any bank charges, currency conversion fees, or other charges imposed by the Customer's payment provider shall be borne by the Customer.

4.8      Delivery charges are displayed separately at checkout and are payable in addition to the price of the Goods.

5.              DELIVERY

5.1      Goods are dispatched through the carrier network directly to the Customer's delivery address.

5.2      Delivery will be by carrier of the Company's choice. Special delivery arrangements may be requested and will be charged for accordingly.

5.3      Delivery dates are estimates only. The Company shall not be liable for any delay in delivery or failure to deliver, howsoever caused.

5.4      Orders shall remain valid and binding notwithstanding any delay in delivery.

5.5      The Customer must ensure the delivery address is accessible by articulated lorry, or by rigid lorry if requested, and that adequate facilities exist for offloading full pallets. Any additional charges arising from failed or restricted deliveries shall be payable by the Customer.

5.6      Deliveries will be made between 08:00 and 17:00 unless agreed by the Company prior arrangement.

5.7      Delivery charges are included unless stated blow.

  • England - no additional charges apply

  • Wales - no additional charges apply

  • Scotland - additional charges may apply depending on postcode, please contact us for confirmation.

  • Northern Ireland - additional charges will apply, please contact us for confirmation.

  • Ireland - additional charges will apply, please contact us for confirmation.

6.              RISK AND TITLE

6.1      Risk in the Goods passes to the Customer upon delivery to the Customer's premises.

6.2      Legal and equitable title to the Goods shall remain with the Company until payment in full has been received for all sums due to the Company from the Customer on any account whatsoever.

6.3      Until title passes, the Customer shall hold the Goods as bailee for the Company, store them separately from other goods, keep them properly insured, and not remove or deface any identifying marks.

6.4      The Company may, at any time prior to title passing (whether or not payment is overdue), repossess any or all of the Goods and may enter the Customer's premises for that purpose.

6.5      The Customer may resell the Goods in the ordinary course of business before title passes, but any such sale shall be as agent for the Company, and the Customer shall hold the proceeds of sale on trust for the Company.

7.              CLAIMS AND RETURNS

7.1      All deliveries must be examined upon receipt. Claims for damage, shortage, or non-delivery must be notified to the Company in writing within 24 hours of receipt (or expected receipt) of the Goods.

7.2      Any discrepancy or damage must be noted clearly on the delivery documentation and signed by the driver at the time of delivery. Failure to do so may invalidate any subsequent claim.

7.3      Claims for defects (other than those apparent on delivery) must be notified to the Company in writing within 30 days of delivery. For latent defects, notification must be made within 10 days of the defect becoming apparent.

7.4      Goods may only be returned with the prior written consent of the Company and upon issue of a Returns Authorisation Number. Goods returned without authorisation may not be credited.

7.5      Returns for reasons other than defects are subject to acceptance at the Company's sole discretion and may incur a restocking charge of up to 25% of the invoice value.

7.6      Returned Goods must be in their original condition, unopened, and in original packaging.

8.              LIMITATION OF LIABILITY

8.1      The Company shall not be liable for any defects in Goods caused by the act, neglect, or default of the Customer or any third party.

8.2      In no circumstances shall the Company be liable for any indirect, special, or consequential loss or damage (including but not limited to loss of profit, loss of business, or loss of opportunity) howsoever arising.

8.3      The Company's total aggregate liability in respect of any occurrence or series of occurrences (whether for negligence, breach of contract, or otherwise) shall not exceed the invoice value of the Goods in respect of which the claim arises.

8.4      Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation.

9.              FORCE MAJEURE

9.1      The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond the Company's reasonable control, including (but not limited to): acts of God, fire, flood, severe weather, industrial action, war, terrorism, pandemic, government action, failure of suppliers or subcontractors, or shortage of materials.

9.2      In such circumstances, the Company may cancel or delay deliveries or reduce quantities without liability to the Customer.

10.           TERMINATION AND SUSPENSION

10.1   Without prejudice to any other rights, the Company may suspend further deliveries or terminate any contract immediately by written notice if the Customer:

(a)   fails to pay any sum on the due date;

(b)   commits any breach of these Terms and Conditions or any other contract with the Company;

(c)   enters into administration, receivership, liquidation, or any arrangement with creditors;

(d)   has a receiver appointed over any of its assets; or

(e)   ceases or threatens to cease trading.

10.2   Upon termination, all outstanding sums shall become immediately due and payable.

11.           GENERAL PROVISIONS

11.1   These Terms and Conditions constitute the entire agreement between the parties and supersede all prior representations, arrangements, and agreements.

11.2   If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11.3   The Company's failure to enforce any provision shall not constitute a waiver of its right to do so subsequently.

11.4   No third party shall have any rights under these Terms and Conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

11.5   Clerical and typographical errors are subject to correction.

12.           GOVERNING LAW AND JURISDICTION

12.1   These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

12.2   The parties submit to the exclusive jurisdiction of the courts of England and Wales.

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Paper and Polythene Direct Ltd.

Terms and Conditions
Version 1.0
Last updated: February 2026